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FAQS
Preface Manifesto: This FAQ document is supplementary interpretive content of official Terms of Service, Shipping and Return Policies. All answers serve as user-friendly plain explanation, not replacing official binding clauses. We balance platform operation fairness and user consumption benefit, interpret rules sincerely, handle doubts objectively, and maintain mutually respectful brand-user interactive relationship permanently.
Q1: What is the judging standard for platform confirmed order contract effectiveness? A: Valid order takes effect once platform backend confirms payment receipt. Effective order binds both parties: platform fulfills packing, shipment and quality guarantee obligation; users abide by receiving and rational after-sales application rules voluntarily.
Q2: Does the platform reserve right to cancel abnormal high-risk orders? A: To avoid transaction risk and user fund loss, we reserve right to cancel orders with inconsistent payment info, fake receiving address and batch malicious order placement, and initiate full refund actively after order cancellation.
Q3: Will official holiday period affect after-sales application review progress? A: Official holidays suspend manual case review; all holiday submitted applications will be prioritized processed on the first working day after holiday ending, without queue delay compared with ordinary applications.
Q4: Can I bind multiple receiving addresses under one single account? A: One account supports binding and saving unlimited valid receiving addresses, switch target address freely at checkout to adapt daily home, office and temporary receiving scenarios conveniently.
Q5: What behavior belongs to violation of onsite public interactive regulation? A: Publishing false consumption rumor, harassing service staff, inducing other users to conduct malicious after-sales application, stealing site original picture content all belong to non-compliant interactive behavior regulated by site rules.
Q6: Does the platform conduct regular staff service etiquette training? A: Yes. Monthly unified service etiquette, rule interpretation and emotional empathy training are arranged for all frontline service staff, to maintain consistent gentle and professional service quality for every user.