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RETURN POLICY
Shopping is a beautiful encounter between guests and our brand, and considerate after-sales is the most solid trust guarantee we offer. We formulate this medium-length universal return policy for all cross-border orders, adhering to gentle, fair, transparent service principles, bringing worry-free shopping experience to every global buyer.
All regular platform orders support 30-day return and exchange service after parcel signed receipt. Returned commodities shall keep unused original state, with complete brand accessories and original outer packing reserved. For quality defect, delivery error and transit damage caused by our brand, we undertake all reverse shipping fees and provide free after-sales remedy. For personal aesthetic, size and matching reasons leading to return needs, guests bear corresponding return shipping expenses independently.
We provide flexible after-sales choices including original payment refund, commodity exchange and account store credit deposit for your selection. Custom personalized products, final-sale clearance commodities and artificially damaged goods are not eligible for return service. After our warehouse receives and confirms qualified returned goods, we will complete settlement within one week. If you have any after-sales doubts, please contact our customer service team anytime, we will reply and assist you wholeheartedly.